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Xfinity: Comcastic from Portland to Eugene
By Mitch Nolan — Thursday, February 4, 2010; 8:37 pm
Portland was the first market where Comcast converted to digital service, and the Xfinity name is intended to communicate that difference and more, said Comcast CEO Brian Roberts on yesterday's earnings call. "I think we are giving a better and better service experience," he said. The renaming also introduces a new brand between consumers and Comcast, with Comcast remaining the name at the top of customers' bills. Comcast's beleaguered brand placed second in Consumerist's Worst Company in America surveys in 2008 and 2009, surpassed only by economic disasters AIG and Countrywide Financial, which have also rebranded. Comcast didn't mention any negative associations with its brand in its earnings call. The Xfinity name will also be added to Fancast, the company's online video service. Comcast customers will retain their existing comcast.net email addresses. Comments
Thursday, February 4, 2010; 8:54 pm — mklprc (not verified)
Death to ConcastIt means that, like Blackwater, Concast is ashamed of their corporate history and instead of cleaning up their act they just change their name to Xe -er- Eksfinity or something stupid like that. All I ask of Concast is please, just die already. Sell your assets to local companies, then kill yourselves personally. You have been a plague on the landscape for far too long. Die dead and disappear.
Thursday, February 4, 2010; 9:04 pm — Anonymous Source (not verified)
Death to the infidels!Dude, chill. It's your Jersey Shore provider.
Thursday, February 4, 2010; 9:01 pm — Anonymous Source (not verified)
DirecTV becomes Xfinity +1!Dish Network becomes Bajillion Kajillion!
Thursday, February 4, 2010; 9:05 pm — Anonymous Source (not verified)
It sounds like a porn pass.On a video game console.
Friday, February 5, 2010; 8:54 am — Anonymous Source (not verified)
Another case of CorporateAnother case of Corporate America unable, or unwilling, to admit they just don't get it. Shuffling chairs on the Titanic must be a standard business practice these days. Perhaps it's part of the standard coursework for obtaining an MBA?
Friday, February 5, 2010; 10:33 am — Anonymous Source (not verified)
OK, I have to askHow do you come in third behind AIG and Countrywide?
Friday, February 5, 2010; 10:35 am — Anonymous Source (not verified)
OopsI meant, how do you come in *second* behind AIG and Countrywide. Oh, never mind.
Friday, February 5, 2010; 12:20 pm — Mitch Nolan
I think I get the question.Comcast was second behind AIG in 2009 and second behind Countrywide in 2008.
Friday, February 5, 2010; 11:36 am — Anonymous Source (not verified)
Vanity Name ChangeSome consultant sold them a bill of goods. Happens all the time in TV. And they probably had too much money going to the bottom line so they decided to waste a few million on a name change.. Its like Madonna changing her name to Lady GaGa
Friday, February 5, 2010; 11:38 am — DanOregon (not verified)
Really?Accenture Now Xfinity. Honestly
Friday, February 5, 2010; 4:31 pm — MCGEE
ComcastNot sure why everyone is so negative regarding Comcast. I have been a customer for over 8 years and have enjoyed good products, excellent customer service & well trained, compent installation techs. I have all 3 services: T/V, Internet & Phone and am very satisifed with all of them
Friday, February 5, 2010; 5:08 pm — Anonymous Source (not verified)
Perhaps you need to read upPerhaps you need to read up on their reputation. The Consumer Reports blog maintains an ongoing tally ---> http://consumerist.com/company/comcast/
Friday, February 5, 2010; 5:15 pm — Anonymous Source (not verified)
Senator Franken went afterSenator Franken went after the CEO of Comcast recently. It's a hoot. http://consumerist.com/2010/02/al-franken-makes-comcasts-ceo-look-like-a...
Friday, February 5, 2010; 5:19 pm — MCGEE
COMCASTI'm not interested in what some bogger in 'who knows where' has to say. I am much more interested in how I am treated & the porducts I receive.
Friday, February 5, 2010; 6:56 pm — Anonymous Source (not verified)
Apparently your treatment byApparently your treatment by Comcast is the exception to the rule. Bully for you. However, many, many Comcast subscribers all over the country are not so lucky.
Saturday, February 6, 2010; 4:34 pm — Bret Bernhoft (not verified)
Comcast is a BusinessWhile there are many people who are concerned with the performance of Comcast, it is importantr to remember that they are a business. If customer service wasn't important for a Brand in today's world, particualrly for a media distributor, then your complaints would fall on deaf ears. Their motivation is to make MONEY through a series of products, not to really care if you have a hard time on the phone with someone. You must understand that there are fewer reasons to care about the consumer than there are about the payments you owe them.
Saturday, February 6, 2010; 6:48 pm — Anonymous Source (not verified)
That's fineThat's fine. If they don't have an incentive to care about me as a customer, then i won't have an incentive to owe them any money. There are still tv, internet, and phone companies that do care about their consumers, because they see the direct correlation between good customer service and getting paid.
Sunday, February 7, 2010; 8:08 am — David Meltzer (not verified)
Cable-Bashing ReprieveTaking a quick break from the Comcast/Xfinity bashing for a second...does anybody know when they plan to roll out the "My DVR" service in Portland that's been "coming soon" for the past year? My DVR allows you to program your DVR remotely via the Internet a tool. At your desk and notice that Oprah or Ellen has a guest you want to see? Set your DVR from home! Get called out of town unexpectedly and are going to miss a crucial episode of your favorite show? DVR it. We know return you to your regulary schedule Cable bashing, already in progress.
Sunday, February 7, 2010; 3:28 pm — newsguy
I have that feature right nowI have that feature right now with FiOS. I love it!
Sunday, February 7, 2010; 11:17 am — Idaho Spud (not verified)
@ David, that is part of the@ David, that is part of the XFinity Rollout. It should be along soon.
Tuesday, February 9, 2010; 12:29 pm — Anonymous Source (not verified)
Xfinitry Sneak PeekHere are the new Xfinity ads ... created by Comcast customers: http://gizmodo.com/5467749/25-new-ads-to-introduce-xfinity-to-the-masses
Wednesday, February 10, 2010; 10:52 am — BEN DOVER (not verified)
More garbage from ComcastI am quite Leary of any corporate name change. Usually it is done only to conceal the huge amount of CR*P that comes from their hq. When they think we have figured what little game they are playing they run for the name change. DON'T give us a name change, give us those local channels you refuse to put on because they are a competitive threat to you to sell commercials.
Wednesday, February 10, 2010; 2:41 pm — mahzeltoffee
Ben Dover is Right!!!!Spot on, Ben. But do not think for 1 minute Comcast will give the people what they want. And that's a shame. Say, Ben Dover, do you have a sister named Eileen? Ben, keep in mind a name change is cheaper than giving us good service or the local channels we request. I'd love to have a good cable and internet provider. Until then I'm stuck with ComXfinityCast.
Wednesday, February 10, 2010; 2:48 pm — Anonymous Source (not verified)
Dunder Mifflin Infinity!Awesome then, awesome now.
Friday, February 12, 2010; 12:09 pm — David M. (not verified)
XFinityperhaps being a bit impatient...but today's the 12th and no fanfare-or whisper-of the changeover. Granted it's only noon and perhaps I was being a bit presumptious thinking it would happen first thing in the morning. Anybody have an update? Post new comment |
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In eight days, over half a million Oregon and Southwest Washington residents will be subscribers to something they've never heard of before: Xfinity. Comcast's residential television, internet and voice products will bear that new name in eleven markets, including Portland and the entire stretch of service from Longview, Washington to Eugene. The rest of the country will make the switch over the coming year.
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